Delivery & Collection
Our warehouse provides daily nationwide delivery service
Orders placed before 1 pm on a working day (weekdays, excluding bank holidays) will usually be packed and handed over to the shipping company on the same day. Orders placed after 1 pm on a working day or during non-working days will usually be packed and handed over to the shipping company on the following working day. If you have placed your order after 1 pm on a Friday, it will be dispatched on Monday, as we are closed over the weekend. We aim to dispatch your goods as quickly as possible, and you should receive them 3-4 days after dispatch.
Your order will be sent to the address you provide us. Please ensure that your delivery address and postcode are correct, as we do not take responsibility for any incorrect details provided. Also, kindly leave a contact number.
All of our honey tubs are securely packed in custom cardboard boxes with polystyrene foam pads specifically designed to fit our tubs. This packaging ensures safe delivery of our honey.
For orders of one or two tubs, we utilize a courier service that relies solely on manual delivery methods, which eliminates machine sorting and guarantees that the honey tubs arrive undamaged.
For deliveries of three or more tubs, we use pallet delivery.
Below are the delivery costs for each of our wholesale offers, which include polystyrene foam pad inserts, cardboard boxes, pallets, and wrapping:
- 1 bucket in a cardboard box (25 kg): £27.50
- 2 buckets in cardboard boxes (50 kg): £50.00
- 3 buckets on a pallet (75 kg): £55.00
- 4 buckets on a pallet (100 kg): £55.00
- 5 buckets on a pallet (125 kg): £55.00
- 9 buckets on a pallet (225 kg): £60.00
- 1 drum on a pallet (295 kg): £65.00
- 2 drums on a pallet (590 kg): £70.00
For Scottish Highlands, Channel Islands, Outer Hebrides, Orkneys, Shetland, please contact us for a quote, as additional charges will apply. All carriage costs quoted on the website are for delivery to mainland UK, Wales, and mainland Scotland. We can deliver to the Highlands and Islands if under a certain weight. In the event of a weight issue, we will contact you.
Please be aware that we do not deliver to Northern Ireland.
Sometimes, due to unforeseen circumstances such as misrouted parcel, damage in transit, weather conditions, or any other issues out of our control, it could take longer than the estimated delivery time. To avoid any disappointment, please place your order in advance, as we do not take any responsibility for delays caused by the aforementioned circumstances.
Important: If the parcel is broken or looks degraded, please check that the items are not damaged. If they are, DO NOT sign the delivery, as there will be no refunds if you accept it.
We accept returns for items up to 14 days after you have received them. If you would like to return an item, please contact us first either by email sales@wholesalehoney.co.uk stating your order number and reason for return. All returns must be complete, unused and in ‘as new’ condition. It must be returned with the original packaging if possible. The return postage is be paid by you. You will receive a full refund via the method your original payment method (excluding original delivery charge and bank fees). If your order was delivered free, we reserve to right to deduct a charge for delivery. We are unable to accept the return of any of our honey products if the tamper seal has been broken, unless the product is deemed to be defective.
WAREHOUSE PICKUP:
All products are also available for collection from our warehouse located at Unit 37, Great Western Way, Martock, Somerset TA12 6HB. Just select this option when going through the checkout, and we will contact you when the order is ready. By choosing 'Pick Up' as your delivery method, you can reserve your items ready for collection from our warehouse. You will receive an email when your order is ready, and our opening times are 9 am to 6 pm from Monday to Friday. Please wait for notification before picking up your order. Your order confirmation and ID will be needed for pickup.